Joker77 Privacy Policy – Member Data Protection Malaysia

Joker77 ("we", "the joker77 platform" or "joker77.my") is fully committed to protecting the privacy and security of every member's personal information. This Privacy Policy explains transparently what information we collect, why we collect it, how it is used, and the security measures we take to protect your data.

This joker77 privacy policy applies to all users of the joker77 platform, including visitors, registered members, VIP members and any party that interacts with joker77's services — whether through the website, mobile app or any official joker77 communication channel. By using the joker77 platform, you consent to the privacy practices described in this document.

Joker77 collects personal information from members through several different methods. The following are the categories of information we may collect:

Joker77 only collects information that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant data beyond what is required to operate the joker77 platform.

Joker77 uses the personal information collected solely for the following legitimate purposes:

• Account management: Processing registration, verifying identity (KYC), managing logins and maintaining the security of your joker77 account.
• Transaction processing: Facilitates deposits via Touch 'n Go eWallet, GrabPay, DuitNow and FPX, and processes withdrawals to your Malaysian bank account quickly and securely.
• Service delivery: Gives you access to all joker77 games, including slots, live casino, Sports Betting, badminton, cricket, e-sports and poker.
• Service communications: Sends important notifications related to your joker77 account, transactions, bonuses and security updates.
• Platform improvement: Analysing aggregated usage data (without identifying individuals) to improve performance and the user experience on joker77.
• Fraud prevention: Detecting and investigating suspicious activity to protect your joker77 account and the overall integrity of the platform.
• Legal compliance: Fulfilling applicable legal obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.
• Marketing communications: Sending you information about joker77 promotions, bonuses and offers that may interest you — subject to the communication preferences you have set in your joker77 account.

Joker77 will not use your personal information for any purpose beyond those listed above without first obtaining your additional consent.

Joker77 understands that member trust is our most valuable asset. We do not sell or rent your personal information to any third party. However, there are limited situations where joker77 may need to share certain information:

• Payment service providers: Joker77 shares the necessary transaction information with payment providers such as eWallet operators (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow and FPX banks solely to process your transactions.
• Game software providers: Limited information may be shared with third-party game developers who provide content on the joker77 platform, subject to strict confidentiality agreements.
• Relevant authorities: joker77 will disclose information when required by law, a valid court order, or for the purpose of preventing financial crime.
• Technical service providers: Cloud infrastructure and security providers that assist in operating the joker77 platform, subject to strict data protection agreements.

Joker77 invests heavily in data security infrastructure to ensure members' personal information is always protected. Key security measures implemented by joker77 include:

• 256-bit SSL/TLS encryption: All communications between your device and joker77's servers are encrypted using industry-leading security protocols, ensuring your data cannot be intercepted by any third party.
• Stored data encryption: Sensitive information such as passwords and payment details is stored in encrypted form — even joker77's internal staff cannot view your password in its original form.
• Two-factor authentication (2FA): Joker77 offers 2FA via SMS or an authenticator app for an extra layer of security on your account.
• 24/7 Monitoring: joker77's security team monitors platform activity around the clock to detect and respond to any security threats promptly.
• Regular security audits: joker77 conducts regular penetration testing and security audits by independent experts to identify and patch any vulnerabilities.
• Staff access controls: Only joker77 staff with a legitimate business need are granted access to member data, and all such access is logged and monitored.

While joker77 takes all reasonable steps to protect your data, no system is 100% secure. We encourage you to take your own precautions, such as using a strong, unique password and never sharing your joker77 account login details with anyone.

Joker77 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit joker77.my. The following are the types of cookies joker77 uses:

• Essential Cookies: Required for the basic functionality of the joker77 platform, such as maintaining login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Helps joker77 understand how members use the platform by collecting anonymous usage data, enabling us to continuously improve the user experience.
• Functional Cookies: Saving your preferences such as language, display settings, and joker77 game options so you don't have to reconfigure them every time.
• Analytics Cookies: Joker77 uses analytics tools to understand aggregate traffic and platform usage patterns for improvement purposes.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the joker77 platform. For more information on managing cookies, refer to your browser's help documentation.

As a joker77 member, you have certain rights regarding your personal information. joker77 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, please contact the joker77 privacy team at support@joker77.my. Joker77 will respond to your request within 14 business days. For more complex cases, the response period may be extended to up to 30 days, with prior notification to you.

Joker77 retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy or as required by law. Joker77's data retention guidelines are as follows:

• Active account data: Retained for as long as your joker77 account is active, and for a reasonable period after account closure for support purposes.
• Financial transaction records: Retained for a minimum of 7 years after the transaction date, in line with Malaysia's financial regulatory requirements.
• KYC documents: Retained for a minimum of 5 years after the business relationship ends, in line with anti-money laundering requirements.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Analytics data: Anonymised usage data is retained for a longer period for long-term pattern analysis purposes.

Once data is no longer needed and the minimum retention period has elapsed, joker77 will securely delete or anonymise it using industry-approved methods.

The joker77 platform is intended solely for individuals aged 18 and above. Joker77 does not knowingly collect personal information from anyone under the age of 18. If you believe that a person under 18 has registered an account on joker77, please contact us immediately at support@joker77.my.

Joker77 will investigate such reports promptly and, if substantiated, the account in question will be immediately closed and all related data deleted in accordance with this joker77 privacy policy. Child protection is joker77's absolute priority.

Joker77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or joker77 platform services. When a significant amendment is made, joker77 will:

• Displaying a clear notice on the joker77.my homepage at least 7 days before the amendment takes effect.
• Sends email notifications to all registered joker77 members informing them of major changes.
• Updating the "Last Updated" date at the top of this Privacy Policy document.

Continued use of the joker77 platform after the effective date of any Privacy Policy amendment constitutes acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your joker77 account and request data deletion as outlined in Section 7.

If you have any questions, concerns or complaints regarding joker77's privacy policy or how we handle your personal information, please do not hesitate to reach out to us through the following channels:

• Email: support@joker77.my — for detailed privacy enquiries or data access requests
• Live Chat: Available 24/7 on the joker77 platform — for general privacy enquiries
• Response time: Joker77 is committed to responding to all privacy enquiries within 3 business days